Terms & Conditions
REFUNDS & EXCHANGES
Refunds | The Sandal Making Kits
The kits are divided into two components, the physical materials and the e-materials. In the event that a refund or exchange is provided, it will only be for the physical material component, as the e-materials are a non-refundable product/service.
In the event that the materials are faulty or get damaged during delivery, a replacement set will be sent out at no additional cost. Please notify The Shoe Camaraderie within 7 days of receiving the parcel with accompanying images.
The Sandal Making Kit has been designed for beginners and whilst the step by step guide is extremely thorough, this alone does not guarantee the successful outcome of your sandals. Purchasing The Sandal Making Kit does not come with a guarantee of perfect work. However, the kit does come with sufficient guides and learning materials to provide each maker the best chance of successful outcomes.
In the event that the materials provided get mis-used during the making process, you can purchase a second batch of materials from The Shoe Camaraderie via email. It is recommended that you test run the process using practice materials, i.e paper, canvas, cardboard, etc.
Please ensure you have read through all the information on product page prior to purchase, as well as the Terms and Conditions set out here. It is important that you are fully informed of all inclusions and exclusions, as well as the appropriate use of provided materials.
Refund | Digital Resources in Kits
Each sandal making kit provides access to e-materials comprised of patterns, instructions, video lessons, and other relevant files. These digital materials are non-refundable. In the event that you have purchased a kit, and would like a refund, only the material component will be refunded.
Refunds | The Specialty Tools Kit
The tools provided in The Specialty Tools Kit are the basic hand-tools required for some of the styles available. Not all the styles on offer for The Sandal Making Kits will require the use of these hand-tools. The two types of kits have been kept separate for this reason. The Specialty Tools Kit is non-refundable, but in the event that the any of the tools are faulty or damaged during transit, a replacement set will be sent out at no additional cost. Please notify The Shoe Camaraderie within 7 days of receiving The Specialty Tools Kit with accompanying images to organise for a replacement.
Refunds | Gift Cards
Gift cards are non-refundable. They can be used for up to 12 months, but if you exceed this time period, just email firstname.lastname@example.org to organise an extension. All gift cards are sent digitally to the provided email address at time of checkout.
Refunds | Patterns & Online Courses
The purchase of digital products such as patterns, instructions booklets/guides, video lessons, and other relevant files are non-refundable. These products also cannot be transferred into another user's name, and must stay linked to email address used during checkout.
The Shoe Camaraderie products and services are intended for personal use only. This is a small business that relies on the sale of its good and services to maintain operating, as well as to grow and continue improving its offering.
As the resources created for the products and services took a great deal of time and effort, please do not share these resources, but instead direct those who are interested in using the resources to the online store.
In order to share the styles and/or parts of the process on a business platform, or for commercial use, prior approval needs to be granted by Lisa Turnbull as based on agreed terms of usage.
Resource Usage | Patterns & Instructional Materials
All resources have been created by Lisa Turnbull for The Shoe Camaraderie, and are intended for personal use only. These resources include the patterns, instructional booklets (including all wording and illustrations), video lessons, insole templates, and glossary of terms, as well as any other relevant provided files that are included as part of The Shoe Camaraderie's products and services. These resources are not for reproduction and commercial use*, without approval by Lisa Turnbull.
Resource Usage | Sandal Designs
All available sandal styles have been designed by Lisa Turnbull for The Shoe Camaraderie and are for personal use only. These styles are not for commercial use* and reproduction, without approval by Lisa Turnbull.
Resource Usage | Digital Products
Digital products can only have one user per account. Products cannot be transferred into another user's name or to another email. During check out, you will be required to link an email address to the product, that email address will be the user. If you are wanting to gift the product to someone, it is best to purchase a gift voucher instead.
* Definition of Commercial Use
The use of product and/or resources provided by The Shoe Camaraderie of any persons for any fare, fee, rate, charge or other consideration, directly or indirectly in connection with any business, or other undertaking, intended for profit. This includes the referral of business when The Shoe Camaraderie kit processes and styles are included.