What is the cancellation policy?

You are welcome to cancel at any time, however, any cancellations will incur a cancellation fee of $50 which will cover administrative costs as well as booking and refunding fees incurred by The Shoe Camaraderie.

In addition to the Cancellation Fee of $50, the timing of your cancellation will depict whether you will get a full or partial refund.


MORE THAN TWO WEEKS NOTICE - FULL REFUND
If you can provide notice of cancellation no later than 2 weeks prior to your workshop date, you will receive a full refund minus the Cancellation Fee of $50. This amount of time should allow for your space to be filled by someone else so that no loss has been incurred by The Shoe Camaraderie.


LESS THAN TWO WEEKS NOTICE - PARTIAL REFUND
Should you cancel within the two week window prior to the workshop, you will receive a refund of 50% of the total workshop cost, minus the Cancellation Fee of $50. Should you feel that you need to cancel during the two weeks leading up to the class, try to see if a friend might want to take your spot so that no losses are incurred.


IF THE SHOE CAMARADERIE CANCELS THE WORKSHOP
The workshop you booked into may need to be cancelled due to not enough bookings. In this situation, you have one of two options to choose from: 
1. You can be rescheduled with first priority to a future workshop in your area, OR
2. You are entitled to a full refund that matches the amount you paid for the class.


REASONS FOR CANCELLATION
The Shoe Camaraderie reserves the right to cancel any workshop if there are not enough participants to make the class viable. Cancellation may also occur if the facilitator is unable to make the class due to unforeseen events, i.e. illness. Should either of these occur, the options outlined in the above point are available. 

 

Is it possible to reschedule?

Rescheduling your workshop is possible, but will need to addressed no later than 2 weeks from your workshop date. This provides enough time for your space to be filled. Should you not attempt to reschedule and make no contact regarding you inability to attend the class, you will forfeit your spot in the class and the full cost of the workshop. 

 

Where are materials sourced from?

All materials are sourced within Australia and have been given the okay by Ethical Clothing Australia. Such suppliers are JA Brooks, East Coast Leather, Packers Leather, NSW Leather Co & Rihanna Shoe Products.

 

Can I order a pair without attending a workshop?

Yes, absolutely. Custom order footwear is made by Lisa Turnbull and starts at $365. The price can increase depending on the complexity of the design and whether you require the custom fit option. All styles that are available to make in the workshop are also available for order. To start the process, please email lisa@theshoecamaraderie.com. 

 

Any other questions?

If you have any other questions relating to the workshop, custom orders, or other shoe projects, please do not hesitate to email lisa@theshoecamaraderie.com. Emails will generally be responded to within 48 hours.